Journey of an Inclusive Community
In 2022, The CQC independent regulator visited Let’s Care All, based in the Southall (district of West London), and recently published an annual report praising the company for its care and unique initiatives. The company was awarded a Good Rating. The report stated that the company makes sure their new staff are fully trained before joining the team. If a person doesn’t feel comfortable with any of the staff, he or she is free to complain about the same. The company also provides them counselling if they are under alcohol or drug addiction. This helps them recover from their problems quickly. All the staff members are specially trained in treating patients with special diseases such as Alzheimer, dementia, diabetes, mental disability, etc. Let’s Care All offered people home care services in South Hall, London and was found by inspectors to provide safe, caring and responsive services. Numerous customers stay in control of their own.
During an inspection in the Southall, the inspector said that staff members and customers received unexpectedly kind, compassionate, and endowing support. She added that, people were supported to maintain their lifestyles as they chose and aimed to identify their goals to achieve in their lives. Now people are encouraged to participate in charity events to build social assimilation to minimise the risk of loneliness.
The inspector left some kind words regarding the “Safe” environment, where they observed that everyone had a lot of training, including the staff member and all the facilities were clean. People received some safe support, and care staff trained and knew how to keep them safe. Whenever possible, qualified care staff was recruited to assist in the safety of people, and medication was administered according to prescription. There is sufficient care staff available to save people from risk and hazards. These people can identify the threat and review it. Especially care staff were trained to control processes and access to PPE, where various accidents & incidents were monitored.
For effective care home services, the care staff supported people in their best interests and allowed them maximum choice and control over their lives. The policies and systems support this practice. The induction process ensured that the care staff knew how to keep people. They also chose what to eat and drink.
A variety of reviews were conducted to ensure that care staff were aware of the changing needs of people. They have successfully identified people’s needs and how to meet them through assessment and various care plans. In addition, providers provide complaints sessions for people to share concerns and issues. Finally, responsive people received some support to respond to their needs.
In conclusion, inspectors concluded that the firm keeps evolving and strives to provide quality services that help reduce dependency among clients. The reports also state that “Let’s Care All has been very proactive in ensuring staff keep up to date with training so that staff members can provide safe care. This is supported by the evidence of staff training in the Southall.”
Let’s Care All Director said that he is delighted with this rating. Further, he said that the level of care we provide is what the company wants and what matters most to us. Our carers are highly regarded by the inspector, which is great news. We are delighted that the level of care we provide has been rated good. All of our team members are committed to putting our customers first. We appreciate CQC’s recognition of this. We aim to continue providing excellent customer care every day, and we look forward to building many more relationships that our customers can trust.”
We offer personal care, daily living activities, medication assistance, and 24-hour maintenance. We also provide dementia support, where our staff members are specially trained to take care of such people in a sensitive manner.
Journey of an Inclusive Community