Our vision is to provide all service user(s) flexible quality services, respecting their privacy and dignity while enabling and support them at their home by experienced, well-trained care staff who are familiar with their needs.
Lets Care All identifies that Service User(s) requirements are of the extreme importance, support and care duties will be carried out in a way that respects privacy and dignity. Lets Care All will ensure the Service User(s)’s wishes and preferences are in the forefront of their care, and these are reflected in their care plan in a way that maximises on service user(s) choices and independence.
Our mission is to provide reliable, flexible and best quality domiciliary care and support to all adults service users in their own home, where they live independently, dignified, healthy and possess safe lives.
We are aware that each Service User(s) is unique and have different needs. We offer high quality, flexible and aspirational domiciliary care and support services.
We always keep our key values first. Our key values are:
We deliver care of only the highest quality, ensuring each Service User(s) is safe and happy.
We have the experience and expertise to help in any way we can, 24 hours, seven days a week –
no request is too small or large.
We build our reputation as a sector leader that goes further than its competitors. By making us accountable and take responsibility for seeing things through.
We appreciate that every one of our Service User(s) are distinctive and ensure that they are treated with acceptance and respect in a safe, positive, nurturing environment.
We care about all our Service User(s)’s demands and requirements, and we aim to work with best efforts to treat them with respect.
We care about listening to our Service User(s) and always striving to achieve the best services for all our Service User(s).
All members of staff are recruited through rigorous recruitment and selection procedure. All staff receive formal one to one supervision at regular intervals, and their performance is monitored on a day to day basis. Each Staff member receives an annual appraisal of their training needs, and this is recorded and acted upon. We provide training and continued professional development for our staff.