Services

Our Services goals to meet the following objectives in the delivery of quality service to our service user(s):

• To ensure that the service is delivered flexibly, attentively and in a non-discriminatory manner, while respecting each individual’s right to independence, privacy, dignity, and fulfilment, the right to make informed choices and take risks.
• To ensure that the service is delivered in accordance with the agreed Care Plan.
• To implement a programme of staff recruitment, training and personal development to ensure that the needs of the Service User(s) are met.
• To manage the care service efficiently, making the best use of resources to maximise the best value for both the representative and the person receiving the service.
• To match the nominated Care Staff to the needs of the Service User and ensure that changes are made for valid reasons within the terms of the Contract.
• To undertake risk assessments of hazards involved with the provision of service and for environmental risks identified in a Service User’s home. To identify risks and take measures to reduce or eliminate them in accordance with the Health and Safety Policy of the organisation.
• To provide all Service Users with written information on the organisation including a Service User(s) Guide, detailed care plan, daily records/logs, completed risk assessment and details of the organisation’s complaints procedure and how to use it.